Domestic Shipping Policy
IMPORTANT! Rocknus is a Federally Licensed Firearms Dealer. Rocknus abides by all local, state and federal laws pertaining to the sale/transfer of firearms, ammunition and other items that are regulated by the ATF or other local, state and federal government entities. Rocknus will only ship firearms, ammo and other regulated items to another federally licensed firearms dealer in the home state of the purchaser and only to states where the item is not prohibited. Adult signature is required at receiving end of regulated shipments. A valid copy of the receiving Federal Firearms Licensee’s license is required before shipment. If for any reason you are unable to take possession of a regulated item once received by your chosen FFL, it is up to you and your FFL to work out the return and you must do so immediately. Only the FFL can ship the item back to Rocknus and it is up to that FFL as to what to charge you for the transfer/shipment back to us (or you may decide to sell the item to your FFL). If a return is authorized, Rocknus will refund the purchase price minus original shipping and a 20% restocking fee. Regulated items that you have successfully taken possession of from your FFL cannot be returned to Rocknus. Use the manufacturer instead. For FFL to FFL returns, the two dealers must communicate and agree on the return process. Standard, unregulated items cannot be shipped to your FFL together with regulated items. Order these separately and have them shipped to your home instead. Combined orders that require Rocknus to manually separate may incur addition shipping and handling costs, of which you will be notified before action is taken. Most of these regulated sales require strict communication between buyer, seller and receiving FFL so please bear with and stay on top of the process throughout.
Unless specifically noted (such as on hand-made S.E.R.E. bands), all orders for in-stock items are processed and shipped within 2 business days. Custom orders will be shipped within 2 business days of arrival at our warehouse. Drop-ship orders will be processed within 2 business days and from there the carrier’s time table takes over.
We process shipments and deliveries 7 days a week except on federal and MA state holidays. We strive to ship your order as fast as possible but due to the current world situation, we ask for your patience with shipping from both Rocknus and the carriers. Rocknus will alert users if highly unusual shipping delays are expected. Processing and shipping times are estimated and not guaranteed.
Shipping rates and delivery estimates can vary depending on package size/weight, location and chosen carrier. Shipping will be calculated at checkout depending on which carrier you choose.
Rocknus uses various carriers including USPS, UPS and Fedex, among others. Here are some sample estimated shipping times (not guaranteed)
3-5 business days
FedEx Two Days
2 business days
1-2 business days
USPS Priority Mail
1-3 business days
UPS Priority Mail
1-3 business days
*Rocknus currently ships to the US only. Some items may be prohibited in your state. Always check with state and local laws before ordering. Rocknus will not knowingly ship prohibited items to your state and any such orders will be cancelled.
Rocknus does not ship to P.O. boxes. A physical business or residential address is required.
USPS is the only service that ships to APO or FPO addresses. Rocknus will ship to these addresses but orders are limited to items that are not prohibited for shipment by USPS, the military base or the country where the base is located.
Check the “My Account/Orders” for tracking info.
3rd Party Fees
Rocknus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Rocknus is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Due to the nature of products offered by Rocknus, we do not ship most items Internationally. If you live outside the Continental US and see an item you would like, please contact us. Depending on the product, we may be able to ship.
Please read our Returns Policy.
For more information, contact us at (978) 872-1447 or email us here for questions related to shipping.